Most of us weren’t taught how to handle conflict—it’s no surprise that when tensions rise, we’d rather head for the hills. But conflict doesn’t always have to be something to fear; it can be a powerful opportunity for growth, connection, and positive change. Avoiding it often comes with a high cost to our emotional, professional, and even financial, lives.
With the right tools, you can approach conflict with confidence instead of feeling overwhelmed by it. These skills don’t just help in difficult conversations—they make it easier to navigate change, transition into new roles, and lead with clarity. Whether you're a teacher, HR professional, team leader, coach, or community member, learning to manage conflict effectively means modeling the kind of communication that builds trust and drives solutions. These tools and strategies also help support your family when tensions run high.
Conflict Skills Training: How to Navigate Difficult Conversations
I design and teach conflict skills workshops adapted to my clients environments to help individuals and teams turn tension into growth.
In my workshops, you’ll learn:
✅ Techniques for Building Trust
✅ Listening in a New Way
✅ The Psychology of Conflict
✅ Bias Awareness
✅ Managing Strong Emotions
✅ Navigating Power Dynamics
✅ Balancing Competing Priorities
Does your team know what to do when a client is upset?
Good listening can turn an argument into a conversation. In my conflict skills workshop we discuss and practice deep, dynamic listening to lead with our curiosity and turn the temperature down. Check out my How to Have Difficult Conversations When Tensions Are High Workshop to find out how.
“Our group of experienced mediators loved Caitlin and this training! So many new ideas on how to recognize our bias and understanding where that gets in the way of the process. She is an excellent trainer and hoping to have her back for a longer, more in depth training soon.”
My Training Style:
I can’t sit through a two-hour lecture with PowerPoint slides and I don’t expect anyone else to, either. My workshops are a dynamic mix of group discussion, demonstrations, role plays, bad whiteboard drawings, short videos and mini-lectures.
I believe that learning happens when there’s an ongoing conversation between instructor and participants, and where different learning styles are welcomed. My goal in each training is to create a safe environment for all learners; to invite all to participate and practice new and old skills.
I do one-off trainings on a specific topic or multiple sessions to cover more skills and situations.