Conflict Skills Workshop Series: Deep Dives + Advanced Practice

I can’t sit through a two-hour lecture with PowerPoint slides and I don’t expect anyone else to, either. My workshops are a dynamic mix of group discussion, demonstrations, role plays, bad whiteboard drawings, short videos and mini-lectures.

I believe that learning happens when there’s an ongoing conversation between instructor and participants, and where different learning styles are welcomed. My goal in each training is to create a safe environment for all learners; to invite all to participate and practice new and old skills.

I do one-off trainings on a specific topic or multiple sessions to cover more skills and situations.

Training topics:

I develop conflict skills trainings for a wide range of settings, including professional groups, law offices, nonprofit organizations, corporate workplaces, correctional institutions, community mediation programs, conferences and volunteer groups. Some of the topics I cover include:

  • Preparing for difficult conversations

  • Navigating high stress conversations on the fly

  • Increasing awareness about bias and judgements

  • Preventing burn out for staff with high stress roles

  • Team communication on difficult topics

  • Turning negotiations into collaborations

  • Giving and receiving feedback

  • Communicating with high conflict individuals

  • Working with our own conflict styles

  • Our group of experienced mediators loved Caitlin and this training! So many new ideas on how to recognize our bias and understanding where that gets in the way of the process. She is an excellent trainer and hoping to have her back for a longer, more in depth training soon.

    - Carin Armstrong, City of Boulder Community Mediation and Resolution Center Program Manager

Does your team know what to do when a client is upset?

Good listening can turn an argument into a conversation. In my conflict skills workshop we discuss and practice deep, dynamic listening to lead with our curiosity and turn the temperature down. Check out my How to Have Difficult Conversations When Tensions Are High Workshop to find out how.